Order to Cash - Standardized Services

Best Practice Scenario:  Order-to-Cash Standardized Services

The Order-to-Cash Standardized Services business scenario enables you to sell services, with functions to handle quotes, create sales orders with service items, plan the service execution, fulfill, confirm, and invoice the services sold. The selling of services can be the main line of business or as value added services for physical goods. In addition, the following features are provided:

• Automatic order creation from lead, opportunity, quote, or external systems
• Approval process for sales quotes based on thresholds

 

Process Flow details

Roles involved to Order to Cash - Standardized Services

• Sales
• Customer Service Representative
• Service Planner
• Service Performer
• Accounts Receivable Accountant

Business Value of Order to Cash - Standardized Services

For midsize companies selling professional services, this process aligns customer relationship management, service delivery with financial and management accounting. You can boost speed to revenue, decrease cost of selling and delivering services, improve customer satisfaction by delivering on time and on budget to increase your profitability.

SAP Business ByDesign supports the entire order-to-cash business – from order management and order fulfillment through to settlement of invoices.

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Key Benefits of Order to Cash - Standardized Services

• Provides integrated business scenarios for customers focusing on professional services from order capturing via execution to financial and management accounting;
• Integrated resources for estimating job time requirements and labor cost as well as planning optimal service routes. Expense items can be tracked and invoiced within quotes and sales orders;
• Early margin information based on sales orders explain the decline/increase of sales growth;
• Scalable process for revenue recognition supporting different accounting principles;
• eShop Integration including support for catalog management, eCommerce Account Management, eCommerce Order Management with online payment processes and credit card handling;
• Sales of 3rd party services including procurement and financial integration of third party costs;
• Built in analytics enables a drill down to the profit and loss result alongside dimensions like products, customer groups and distribution channels.

Application

• SAP Business ByDesign

Continue to review the other Business Processes SAP Business ByDesign

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