Best Practice scenario Quality Management for Complaints Against Suppliers (2F9)

Quality Management for Complaints Against Suppliers (2F9)

This scope item describes the management of complaints against suppliers, for example, after delivery of a product.

Leveraging quality notifications, the quality engineer captures all complaint-related information including the observed defects. The quality engineer enters immediate actions for documentation purposes and requests a root cause analysis from the supplier. Furthermore, the quality engineer can keep a record of his communication with the supplier.

The quality engineer defines tasks either globally at notification level or per defect. The quality engineer assigns one processor to each task. The task is processed, and task processors give feedback per task. After having received the supplier's root cause analysis, identified root causes can be assigned to each defect.

Finally, the quality engineer reviews each task and closes the notification.

Key Process Steps Covered

Create quality notification with basic data
Capture defects and document immediate actions
Define tasks
Execute tasks and document outcome
Review tasks
Document supplier root cause analysis
Complete notification

Benefits

Capture complaint details, related defects, causes, and activities in one single place
Manage different types of activities (for example immediate, corrective, and preventive actions)
Assign a person responsible to each action and track action status and outcome

Where is Quality Management for Complaints Against Suppliers(2F9) being used?

This Scope item is used in the following way:

As a core function of Quality Management within Manufacturing Scope Item Group
As a core function of Inventory within Supply Chain Scope Item Group

Process flow of Quality Management for Complaints Against Suppliers (2F9)

Find below the process flow of the scope item Quality Management for Complaints Against Suppliers as it is defined for release s4h-2021.

Download Process Flow of Best Practice scenario Quality Management for Complaints Against Suppliers (2F9) - S/4HANA OP

Ref: Supply Chain of SAP S4H-2021

Best Practices related to S/4HANA

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*1) Yearly Updates are released per September of each year
*2) The Quarterly updates are released per Februari, May, August and November
Details of future releases can be found in the SAP Roadmap section of each product. Go to SAP Roadmap Product Finder.

Knowledge Center Scheer Nederland | The Process Experts Visit also the SAP Cloud ERP knowledge center of Scheer Netherlands. The following topics are covered: