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Customer Project Management – Project-Based Services (J11)

Customer Project Management – Project-Based Services (J11)

The Customer Project Management scope item realizes the key steps of the end-to-end process for Project Services. It integrates sales orders with project management, allowing you to create customer invoices for time and expenses – including external services – recorded against a customer project. Invoices can be created on a time and materials basis, a fixed-price basis, or a combination of both or as periodic services. You can also derive contract values and show whether the contract margin is on plan. After the customer invoice is issued, customer payments can be monitored. During period-end closing activities, accounting and financial close activities can be performed. This scope item also supports the analysis of project profitability based on project costs and revenues.

Key Process Steps Covered

  • Manage customer projects during planning and execution phase
  • Maintain work package staffing of customer project
  • Procure external services for customer project
  • Record times for customer project
  • Maintain customer project billing
  • Create customer invoices
  • Analyze customer projects
  • Perform accounting and financial close activities
  • Perform period-end closing activities


  • Define and manage projects easily
  • Staff projects intuitively
  • Integrate to SuccessFactors Employee Central natively
  • Enter employee times easily for all project members
  • Record project-related expenses: single source of truth, no aggregates
  • Decide quickly with cross-project and client reporting
  • Drill down to all project-related analytics and KPIs flexibly
  • Manage billing request proposals
  • Create single customer invoice with all necessary details
  • Perform fast periodic closing, with no more reconciliation
  • Make predefined processes and business content available
  • Create a baseline of an internal project and compare it with the current one

Where is Customer Project Management – Project-Based Services(J11) being used?

This Scope item is used in the following way:

  • As a core function of General within Professional Services Scope Item Group

Process flow of Customer Project Management – Project-Based Services (J11)

Find below the process flow of the scope item Customer Project Management – Project-Based Services as it is defined for release s4hc-2108.


Ref: Professional Services of SAP S4HC-2108

Best Practices related to S/4HANA

*1) Yearly Updates are released per September of each year
*2) The Quarterly updates are released per Februari, May, August and November
Details of future releases can be found in the SAP Roadmap section of each product. Go to SAP Roadmap Product Finder.

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