The scope item covers the lean in-house repair process (resource-related or fixed-price) with repair quotations and repair orders in SAP S/4HANA Cloud. The in-house repair process helps in selecting the simple serialized repair devices, performing prechecks, and aiding in decision making to provide a repair quotation or repair order or return to customer. A repair order is created for each repair object directly or automatically based on acceptance of repair quotation.
The repair order is then planned and released for execution. Once the repair order is released, a purchase requisition is created automatically for the applicable spare parts or external service line items.
The repair confirmations are posted against the repair order line items. Based on repair confirmations, the time-sheet entry, spares costs, and incurred expenses are posted automatically to controlling. Procurement costs are copied to the repair confirmation from the supplier invoice, if posted.
Once the repair is done and reviewed, depending on the scenario (resource-related or fixed-price), the repair order confirmation or repair order are released for billing respectively, automatically creating a billing document request. Finally, a billing document is created to invoice the customer.
Key Process Steps Covered
- Post goods receipt without reference
- Create in-house repair
- Add or remove repair objects
- Confirm in-house repair
- Perform prechecks and decide
- Create repair quotation with one or multiple repair object in a quotation (resource-related or fixed-price)
- Accept or reject repair quotation
- Create repair order per repair object (resource-related or fixed-price)
- Add or change repair order items
- Plan repair
- Release repair order
- Create purchase requisitions for the non-stock spare parts and external service line items in the repair order
- Review repair orders assigned
- Create confirmations
- Release repair order or repair confirmations for billing and automatic creation of billing document request
- Copy procurement costs automatically in confirmation for billing to the customer
- Create a billing document from the billing document request for invoicing the customer
- Post revenues automatically against the repair order line item
- Post goods issue without reference
- Provide lean functionality to select, plan, and execute the in-house repair of serialized devices
- Provide cost estimates, if needed, in the form of repair quotation with one or multiple repair object in a quotation to customer
- Determine service contracts for repair orders and repair quotation
- Link procurement process with repair order execution
- Post timesheet, cost of spares, and cost of external service and expenses automatically based on the confirmation
- Invoice the customer based on repair confirmations or repair order (resource-related or fixed-price)
- Post directly in the universal journal (no settlement of revenue-carrying cost objects is required)
- Post revenue automatically based on customer invoice
- Provide APIs that support triggering and integration of in-house repair from an external system such as a call center solution
Where is In-House Repair(3XK) being used?
This Scope item is used in the following way:
- As a core function of Service Operations & Processes within Service Scope Item Group
Process flow of In-House Repair (3XK)
Find below the process flow of the scope item In-House Repair as it is defined for release s4hc-2108.
Ref: Service of SAP S4HC-2108
Best Practices related to S/4HANA
- Best Practices of SAP S/4HANA On Premise *1
- Best Practices of SAP S/4HANA Cloud *2
- Best Practices of SAP Analytics Cloud *2
- Best Practices of Robotics Process Automation(RPA) with SAP Leonardo *2
*1) Yearly Updates are released per September of each year
*2) The Quarterly updates are released per Februari, May, August and November
Details of future releases can be found in the SAP Roadmap section of each product. Go to SAP Roadmap Product Finder.
Knowledge Center Scheer Nederland | The Process Experts
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