Customer Data Return (5I9)

The Customer Data Return application lets customers download SAP business data, including archiving data, from SAP S/4HANA cloud systems to a local system. The data can be exported from database tables or CDS views using the Customer Data Return – Extraction app.

The files can be downloaded in a compressed format that contains the data in XML or CSV format. The data can be downloaded using the Customer Data Return – Provisioning app or the Inbound OData service. The latter option can be used to download ZIP files (prepared using the Customer Data Return – Extraction app) to a local machine or third-party storage.

The Customer Data Return application requires two types of business users to complete the preparation and download the data files.  One business user triggers the file preparation in the data extraction process. The other triggers the file download in the data provisioning process.

Key Process Steps Covered

• Trigger file preparation (including retention period definition and package scope)
• Start file preparation
• Monitor file preparation progress
• Trigger file download
• Monitor file download

Benefits

• Perform an export of customer data from the SAP S/4HANA Cloud service before subscription end

Where is Customer Data Return(5I9) being used?

This Scope item is used in the following way:

• As a management function of Enterprise Information Management within Database and Data Management Scope Item Group

• Best Practices of SAP S/4HANA On Premise *1
• Best Practices of SAP S/4HANA Cloud *2
• Best Practices of SAP Analytics Cloud *2
• Best Practices of Robotics Process Automation(RPA) with SAP Leonardo *2

• RISE with SAP
• SAP S/4HANA Cloud
• SAP on Azure
• Business Process Management