Accelerated Third-Party Returns from Seller to Supplier (3QD)

1.) Seller returning to supplier:

After lean inspection at seller, a return purchase order is created to ask for authorization to return materials back to supplier. A return material authorization (RMA) is sent via EDI to supplier.

If the supplier rejects the RMA, the seller's receiving specialist decides on alternative follow-up actions. Further processing options are according to the Accelerated Customer Returns scope item.

If the supplier approves the RMA, the goods are returned to the supplier.

2.) Supplier receiving return request by seller:

The supplier, using EDI, asks for authorization to return materials to the plant for credit. The RMA request creates a return sales order.

The return and refund specialist approves or rejects the RMA and notifies the seller via EDI. 

If approved, the return delivery is automatically created. The goods are inspected after they are received in return stock. Further processing options are according to the Accelerated Customer Returns scope item.

If the return and refund specialist decides on paying a credit memo, a corresponding EDI message is sent to the seller.

Key Process Steps Covered

1.) Seller returning to supplier:

• Create return order
• Perform lean material inspection
• Generate return purchase order: Request return to supplier via RMA
• Ship to supplier if RMA is approved
• Refund from supplier to seller
• Refund to customer from seller with credit memo
• Ship free-of-charge material replacement from seller

2.) Supplier receiving return request by seller:

• Create return order via EDI
• Decide on return material authorization (RMA) and notify seller
• Receive goods and perform material inspection if RMA is approved
• Determine refund for seller
• Create credit memo towards seller via EDI

Benefits

• Process return orders end-to-end between seller and supplier using return material authorizations (RMAs)
• Experience more automation in returning goods between seller and supplier
• Increase productivity, performance, and work satisfaction

Where is Accelerated Third-Party Returns from Seller to Supplier(3QD) being used?

This Scope item is used in the following way:

• As a core function of Order and Contract Management within Sales Scope Item Group

• Best Practices of SAP S/4HANA On Premise *1
• Best Practices of SAP S/4HANA Cloud *2
• Best Practices of SAP Analytics Cloud *2
• Best Practices of Robotics Process Automation(RPA) with SAP Leonardo *2

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