Solution Order (4GT)

Solution Order Management supports customers in evolving their business from just selling single products to offering holistic solutions: it allows you to manage complex solutions of physical goods, services, projects, and subscriptions in an integrated end-to-end order. With an intuitive progress view, situation handling and cross object navigation, customers always have an overview of the fulfillment status of the different solution order items. Solution Order Management also comes with embedded pricing, omni-channel convergent billing, and is seamlessly integrated into revenue recognition and controlling to give customers a consolidated financial view of their solution portfolio. An open API enables the integration with third-party applications, fostering extensibility and flexibility. Solution Order Management is supported by a built-in analytics dashboard.

Key Process Steps Covered

• Create solution order and add sales, service, subscription, project, and service contract items
• Release sales, service, subscription, project, and service contract items
• Execute service order orchestration followed by the Service Order Management and Monitoring (3D2), Service Contract Management (3MO), Subscription Management with Sales Billing (57Z) or Sales Order (BD9,BDN,BD3,BDK) Creation
• Create invoice

Benefits

• Use the solution order to act as the central document to the customer, combining sales, service orders, subscription, projects and contracts for the specific customer offering
• Determine profitability for the complete solution order as well as on individual items
• Allow for these ordered products to create combined invoices
• Trigger activities that are related to the fulfillment of the individual items
• Manage changes centrally for an easy user experience

Software Products

• SAP S/4HANA Cloud 2108

Where is Solution Order(4GT) being used?

This Scope item is used in the following way:

• As a core function of Order and Contract Management within Sales Scope Item Group

Process flow of Solution Order (4GT)

• Best Practices of SAP S/4HANA On Premise *1
• Best Practices of SAP S/4HANA Cloud *2
• Best Practices of SAP Analytics Cloud *2
• Best Practices of Robotics Process Automation(RPA) with SAP Leonardo *2

• RISE with SAP
• SAP S/4HANA Cloud
• SAP on Azure
• Business Process Management