Situation Handling (31N)

Situation Handling (31N)

Professional users need the rich functionality of SAP software that reflects the increasing business complexity. At the same time, they ask for simplified UIs and an amazing user experience. If we know how the users behave and what their actual requirements are in a concrete situation, we can provide the right information on the spot.

Situation and context awareness allows users to focus on data and functionality that is relevant for the user in the current situation.

Key Process Steps Covered

  • Create/enable situation type based on standard situation templates (Classic) or scenario (Message-based) provided by SAP LoB
  • Leverage Responsibility Management to determine notification recipient(s) based on responsibility definition and/or business functions
  • Notification recipients can navigate from a notification to the (classic) affected object to resolve underlying issue or log detail (message-based)
  • optional for selected situation types: Inform users about their new situations via e-mail. From the e-mail, end users can navigate to the SIT notification for details
  • View open situations using:
    • my. situations app
    • in-app (Fiori reuse component)
    • notifications area of the FLP

Benefits

  • Direct users to situations requiring their attention
  • Provide users with contextual information and proposed actions in one place
  • Adapt the system to the business requirements by defining and modifying situation types
  • Monitor and improve situation handling via tracking and analysis of issues
  • Leverage situations in SAP S/4HANA to make machine learning intelligent process automation consumable and scalable

Where is Situation Handling(31N) being used?

This Scope item is used in the following way:

  • As a support function of Process Management and Integration within Application Platform and Infrastructure Scope Item Group

No Process Flow details available for scope item Situation Handling(31N)-s4h-2021
Ref: Application Platform and Infrastructure of SAP S4H-2021
Best Practices related to S/4HANA*1) Yearly Updates are released per September of each year
*2) The Quarterly updates are released per Februari, May, August and November
Details of future releases can be found in the SAP Roadmap section of each product. Go to SAP Roadmap Product Finder.
Knowledge Center Scheer Nederland | The Process Experts Visit also the SAP Cloud ERP knowledge center of Scheer Netherlands. The following topics are covered:
Place comment