Order-to-Cash Performance Monitoring (BKN)

For order-to-cash process performance scenarios, this scope item provides key figures about the duration of certain process steps and event occurrences that were triggered during process execution. With these key figures, you can easily determine the performance and conformity of your sales processes and quickly discover trends and potential areas of improvement. An SAP Fiori overview page is also provided to analyze the order-to-process performance based on some of the key sales order KPIs and so on. The findings can be shared with the person responsible for process execution in a sales organization or the relevant manager. Detailed process information helps them to identify internal sales representatives who can help to resolve issues.

Key Process Steps Covered

• Display average order-to-cash lead times (such as the order to invoice lead time, or unblocking time of sales orders) for the current time period (pre-configured 28 days) and time series for the last 12 months
• Display totals for the order-to-cash process (such as number of critical field changes) for the current time period (pre-configured 28 days) and time series for the last 12 months
• Drill down the KPIs according to business attributes, such as sales organization, distribution channel, division, customer, and material. Drill down to sales orders and display the processing history of the sales order
• Display aggregated process flows according to business attributes
• Share process KPI and process information with person responsible for process execution in a sales organization

Benefits

• Strategic and operational control over end-to-end performance of order-to-cash processes
• Current status and trends in the performance of your sales process for different phases of the sales processes: order processing, order delivery, and order billing
• Benchmarking across a number of business attributes, such as sales organization, distribution channel, division, customer, and material
• Identification of bottlenecks and areas of improvement by comparing aggregated views of your current and past processes

Where is Order-to-Cash Performance Monitoring(BKN) being used?

This Scope item is used in the following way:

• As a core function of Order and Contract Management within Sales Scope Item Group

• Best Practices of SAP S/4HANA On Premise *1
• Best Practices of SAP S/4HANA Cloud *2
• Best Practices of SAP Analytics Cloud *2
• Best Practices of Robotics Process Automation(RPA) with SAP Leonardo *2

• RISE with SAP
• SAP S/4HANA Cloud
• SAP on Azure
• Business Process Management