
In-House Repair (3XK)
The scope item covers the in-house repair process in SAP S/4HANA Cloud.
The in-house repair process supports selecting the repair objects, performing prechecks, and aiding in decision making to provide a repair quotation or repair order. Warranty and service contracts are considered. When the repair is agreed with the customer a repair order is created for each repair object automatically.
The repair order is then planned and released for execution. Once the repair order is released, a purchase requisition is created automatically for the applicable spare parts or external service items.
In repair execution, repair confirmations are posted against the repair order. The time-sheet entry, spares cost, and expenses are posted to finance and controlling.
Once the repair is done the recorded effort is released for billing, automatically creating a billing document request allowing to invoice the customer.
For logistics, in-house repair integrates with accelerated customer returns.
Key Process Steps Covered
- Receive repair objects using accelerated customer returns
- Create in-house repair
- Add or remove repair objects
- Confirm in-house repair
- Check service contracts and warranty
- Perform prechecks and decide about the repair
- Create and share a repair quotation with one or multiple repair objects in a quotation (time-and material or fixed-price)
- Accept or reject repair quotation
- Create repair order per repair object (time-and-material or fixed-price)
- Add or change repair order items
- Plan repair
- Release repair order
- Create purchase requisitions for the non-stock spare parts and external service items in the repair order
- Review repair orders assigned
- Create repair confirmations
- Release repair order or repair confirmations for billing and automatic creation of billing document requests
- Copy procurement costs automatically in repair confirmation for billing to the customer
- Create a billing document from the billing document request for invoicing the customer
- Post revenues automatically against the repair order line item
- Trigger outbound delivery to send back the repair object to the customer
Benefits
- Provide functionality to select, plan, and execute the in-house repair of serialized devices
- Provide cost estimates in the form of repair quotations to the customer
- Determine service contracts for repair orders and repair quotations
- Link procurement process with repair order execution
- Post timesheet, cost of spares, cost of external services and expenses automatically
- Invoice the customer based on repair confirmations or repair order
- Provide APIs that support triggering the in-house repair from an external system such as a call center solution
- Integrates with accelerated customer returns
Where is In-House Repair(3XK) being used?
This Scope item is used in the following way:
- As a core function of Service Operations & Processes within Service Scope Item Group