In-House Repair (3XK)

In-House Repair (3XK)

The scope item covers the in-house repair process in SAP S/4HANA Cloud.

The in-house repair process supports selecting the repair objects, performing prechecks, and aiding in decision making to provide a repair quotation or repair order. Warranty and service contracts are considered. When the repair is agreed with the customer a repair order is created for each repair object automatically.

The repair order is then planned and released for execution. Once the repair order is released, a purchase requisition is created automatically for the applicable spare parts or external service items.

In repair execution, repair confirmations are posted against the repair order. The time-sheet entry, spares cost, and expenses are posted to finance and controlling.

Once the repair is done the recorded effort is released for billing, automatically creating a billing document request allowing to invoice the customer.

For logistics, in-house repair integrates with accelerated customer returns.

Key Process Steps Covered

  • Receive repair objects using accelerated customer returns
  • Create in-house repair
  • Add or remove repair objects
  • Confirm in-house repair
  • Check service contracts and warranty
  • Perform prechecks and decide about the repair
  • Create and share a repair quotation with one or multiple repair objects in a quotation (time-and material or fixed-price)
  • Accept or reject repair quotation
  • Create repair order per repair object (time-and-material or fixed-price)
  • Add or change repair order items
  • Plan repair
  • Release repair order
  • Create purchase requisitions for the non-stock spare parts and external service items in the repair order
  • Review repair orders assigned
  • Create repair confirmations
  • Release repair order or repair confirmations for billing and automatic creation of billing document requests
  • Copy procurement costs automatically in repair confirmation for billing to the customer
  • Create a billing document from the billing document request for invoicing the customer
  • Post revenues automatically against the repair order line item
  • Trigger outbound delivery to send back the repair object to the customer

Benefits

  • Provide functionality to select, plan, and execute the in-house repair of serialized devices
  • Provide cost estimates in the form of repair quotations to the customer
  • Determine service contracts for repair orders and repair quotations
  • Link procurement process with repair order execution
  • Post timesheet, cost of spares, cost of external services and expenses automatically
  • Invoice the customer based on repair confirmations or repair order
  • Provide APIs that support triggering the in-house repair from an external system such as a call center solution
  • Integrates with accelerated customer returns

Where is In-House Repair(3XK) being used?

This Scope item is used in the following way:

  • As a core function of Service Operations & Processes within Service Scope Item Group

Process flow of In-House Repair (3XK)

Find below the process flow of the scope item In-House Repair as it is defined for release s4hc-2111.


Download Process Flow of Best Practice scenario In-House Repair (3XK) - S/4HANA Cloud
Ref: Service of SAP S4HC-2111
Best Practices related to S/4HANA*1) Yearly Updates are released per September of each year
*2) The Quarterly updates are released per Februari, May, August and November
Details of future releases can be found in the SAP Roadmap section of each product. Go to SAP Roadmap Product Finder.
Knowledge Center Scheer Nederland | The Process Experts Visit also the SAP Cloud ERP knowledge center of Scheer Netherlands. The following topics are covered:
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