Procurement for Service Management (3NI)

The scope item covers the integration of service management with procurement of non-stock materials and external workforce. This facilitates automatic purchase requisition creation against service order line items and corresponding purchase order processing. A message is sent to the service order regarding purchase order creation. The purchasing manager can use a workflow to approve the purchase order. The goods receipt is executed, resulting in subsequent update of costs against the service order line item. The goods receipt against the purchase order sends a message to the service order.

The supplier invoice posting also updates the procurement costs in the confirmation against the service order line item. In case of billing the customer on sales price basis rather than the cost-plus basis, the sales price is copied from the sales condition instead of procurement costs. A workflow can be used to approve parked supplier invoices by the purchaser.

Key Process Steps Covered

Procurement for Service Management (Non-Stock)

• Check purchase requisitions created against service order line items (optional)
• Convert purchase requisitions against service order line item into purchase orders
• Send an automated message to the service order regarding the account assignment
• Approve purchase order (optional)
• Perform goods receipt against the purchase order to update the costs against the service order line item
• Cancel goods receipt, canceling the cost assignment against the service order line item (optional)
• Create supplier invoice with reference to a purchase order
• Approve supplier invoice (optional)
• Post supplier invoice and update the costs in the confirmation against the service order line item for billing to the customer

Procurement for Service Management (External Workforce)

• Check purchase requisitions (external workforce) created against service order line items (optional)
• Convert purchase requisitions (external workforce) against service order line item into purchase orders
• Send an automated message to the service order regarding the account assignment
• Approve purchase order (optional)
• Maintain service entry sheet (Optional :procured material can be added into Service entry sheet )
• Approve service entry sheet
• Create the goods receipt document and service confirmation automatically against service order line item (based on service entry sheet approval).
• Create supplier invoice with reference to purchase order (external workforce)
• Create supplier invoice through evaluated receipt settlement (optional)
• Post supplier invoice and update the costs in the confirmation against service order line item for billing to the customer

Benefits

• Integrate seamlessly between service management and procurement
• Use messages sent to the service order to automatically inform about the progress of the Purchase Order (for example, creation, goods receipt, and so on)
• Experience flexible workflows for purchase order and supplier invoice

Where is Procurement for Service Management(3NI) being used?

This Scope item is used in the following way:

• As a core function of Service Operations & Processes within Service Scope Item Group

Process flow of Procurement for Service Management (3NI)

• Best Practices of SAP S/4HANA On Premise *1
• Best Practices of SAP S/4HANA Cloud *2
• Best Practices of SAP Analytics Cloud *2
• Best Practices of Robotics Process Automation(RPA) with SAP Leonardo *2

• RISE with SAP
• SAP S/4HANA Cloud
• SAP on Azure
• Business Process Management