Service Quotation (4GA)

This scope item covers the service quotation process in SAP S/4HANA Cloud. The service quotations are used to provide legally binding offers with fixed conditions made to a customer for the performance of services.

Customer Service managers may use quotations to provide cost estimates before placing an order. Both Time and Material (T&M) and Fixed Price cost estimates are supported with validity period. The validity period of the service quotation can be changed by the customer service manager with an option to carry out repricing as per the new validity.

Upon finalizing the service quote with required services and price offered, the customer service manager can either print or generate the quote as a PDF, then attach it to an email to be sent to customer for negotiation.

The service quote can then be set to Accepted or Rejected. Finally, the service quote acceptance triggers the automatic creation of service orders as a follow-on process

Key Process Steps Covered

• Create or change service quotation
• Include service items, external service Items, and pick-from-stock items, service bundles (fixed-price/time and material), mixed service bundle (both fixed-price and time and material items within T&M quotation) in quotation items
• Send service quotation to customer
• Review service quotation (change or update)
• Attach necessary documents in quotation
• Accept service quotation
• Trigger service order (automatically)
• Reject service quotation

Benefits

• Share cost estimates for the services chosen by the customer (both time-and-material and fixed-price)
• Negotiate, accept, or reject the quotation with reason (including partial acceptance)
• Support repricing of the quotation after the expiry of validity period
• Provide options to customer through output control to either print or generate the quote as a PDF and attach it to an email
• Support automatic creation of the service order based on service quotation acceptance

Where is Service Quotation(4GA) being used?

This Scope item is used in the following way:

• As a core function of Service Operations & Processes within Service Scope Item Group

Process flow of Service Quotation (4GA)

• Best Practices of SAP S/4HANA On Premise *1
• Best Practices of SAP S/4HANA Cloud *2
• Best Practices of SAP Analytics Cloud *2
• Best Practices of Robotics Process Automation(RPA) with SAP Leonardo *2

• RISE with SAP
• SAP S/4HANA Cloud
• SAP on Azure
• Business Process Management