Warranty Claim Management - Supplier Recovery Processing (5HR)

This scenario enables you to create a warranty claim that can then be forwarded to the respective supplier for a reimbursement. The scenario covers the relevant steps starting with the creation of a claim (based on a performed repair), continuing with the validation for completeness, eligibility for reimbursement, and the finding of the correct prices for material, labor activities, and so on.

Once the information is sent to the supplier and their response is received, the scenario supports the transparent maintenance of values and the posting of the negotiated amount.

Key Process Steps Covered

Create, validate, and adjust claims
Set parts return relevance and check execution
Send claim to supplier
Maintain supplier's response
Post claim
Reverse posting
Reject, cancel, and close claims

Benefits

Increase your supplier recovery rate by easily creating claim for repairs, using the already available information in your system (materials, prices, and so on)
Save time and increase supplier satisfaction by only raising and sending out valid claims that are likely to get paid (by validating the claims with regards to master data and eligibility)
Keep transparency on requested and reimbursed amounts with the versioning concept and directly post the respective amounts to the appropriate accounts

Where is Warranty Claim Management - Supplier Recovery Processing(5HR) being used?

This Scope item is used in the following way:

As a support function of Service Master Data & Agreement Management within Service Scope Item Group

Process flow of Warranty Claim Management - Supplier Recovery Processing (5HR)

Find below the process flow of the scope item Warranty Claim Management - Supplier Recovery Processing as it is defined for release s4hc-2111.

Download Process Flow of Best Practice scenario Warranty Claim Management - Supplier Recovery Processing (5HR) - S/4HANA Cloud

Ref: Service of SAP S4HC-2111

Best Practices related to S/4HANA

Best Practices of SAP S/4HANA On Premise *1
Best Practices of SAP S/4HANA Cloud *2
Best Practices of SAP Analytics Cloud *2
Best Practices of Robotics Process Automation(RPA) with SAP Leonardo *2

*1) Yearly Updates are released per September of each year
*2) The Quarterly updates are released per Februari, May, August and November
Details of future releases can be found in the SAP Roadmap section of each product. Go to SAP Roadmap Product Finder.

Knowledge Center Scheer Nederland | The Process Experts Visit also the SAP Cloud ERP knowledge center of Scheer Netherlands. The following topics are covered:

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