Intercompany Process for Customer Returns (2F4)

This scope item helps the company to manage customer returns and refunds using affiliated plants. It integrates customer processes with intercompany processes. Material returned to the affiliated plant is internally credited. Accounts payable documents can be created automatically.

If the customer gets a free-of-charge delivery (from the affiliated plant) as a refund, an intercompany invoice can be created. Accounts payable documents can be created automatically.

Key Process Steps Covered

• Generate return order
• Generate return delivery
• Post goods receipt
• Perform material inspection
• Create intercompany credit memo with subsequent intercompany accounts payable document
• Determine refund
• Refund customer with credit memo
  • Create credit memo request
• Refund customer with free-of-charge replacement material
  • Create order for free-of-charge delivery
  • Create intercompany invoice for free-of-charge delivery
  • Trigger creation of accounts payable document
• Create customer invoice

Benefits

• Provide end-to-end support and monitoring of the whole return process with customer and affiliated company
• Generate follow-up processes automatically: Return delivery, customer credit memo, and free-of-charge delivery
• Handle refunds in one step
• Offer a scenario with immediate refund
• Refund customers with a credit memo or with a free-of-charge replacement delivery
• Includes a scenario where return goods are inspected at customer site
• Includes goods inspection
• Integrate follow-up processes for intercompany billing
• Trigger automatic creation of accounts payables document from Intercompany billing documents

Additional Information

• This scope item is excluded from the default activation

This is an intercompany relevant scope item and requires additional manual setup steps. If you requested this scope item, check the set-up instructions in the SAP Activate Roadmap.

Where is Intercompany Process for Customer Returns(2F4) being used?

This Scope item is used in the following way:

• As a core function of Order and Contract Management within Sales Scope Item Group

Process flow of Intercompany Process for Customer Returns (2F4)

• Best Practices of SAP S/4HANA On Premise *1
• Best Practices of SAP S/4HANA Cloud *2
• Best Practices of SAP Analytics Cloud *2
• Best Practices of Robotics Process Automation(RPA) with SAP Leonardo *2

• RISE with SAP
• SAP S/4HANA Cloud
• SAP on Azure
• Business Process Management