As an internal sales representative, you use the Sales Order Fulfillment Monitor to address problems that occur during the sales order fulfillment process. You can then directly execute follow-up steps from the monitor to resolve these issues. Examples of issues are missing documents, missing or unconfirmed information, and various types of blocks as well as product and trade compliance issues. You can use the application to search for specific sales orders. You can also filter the list of issues according to the stage at which they occur (such as in order, supply, delivery, invoice, or accounting).
As an internal sales representative you use the Sales Order Cockpit to manage mass changes of different types of sales documents on the header and item levels. Flexible filter capabilities help to prepare the list of documents and items to be changed. The change jobs can be scheduled for background processing and monitoring.
Further productivity enhancements are provided for managing duplicate sales orders. The Manage Duplicate Sales Document app can be used to analyze and clear your system of duplicate sales documents. After identifying duplicates, the internal sales representative can reject them to avoid the redundant processing of duplicate sales documents.
Monitor, resolve and collaborate:
Support the following types of sales documents for mass changes:
Support the following types of documents when analyzing and clearing your system of duplicates:
This Scope item is used in the following way: