- Dispute Management – Email Notification to Customer
- Key Process Steps Covered by Dispute Management – Email Notification to Customer
- Benefits of Dispute Management – Email Notification to Customer
- Prerequisite Building Blocks of Dispute Management – Email Notification to Customer
- Where is Dispute Management – Email Notification to Customer(48B) being used?
Dispute Management – Email Notification to Customer
Dispute Management – Email Notification to Customer
The Dispute Management process in S/4HANA requires a manual intervention to trigger the communication with the customer. The email capability is available in S/4HANA application.
The bot automates activating the email trigger as the initial step after opening the dispute case.
Key Process Steps Covered by Dispute Management – Email Notification to Customer
- The Bot checks the dispute with Status new
- The Bot triggers the mail and asks the customer for details
Benefits of Dispute Management – Email Notification to Customer
- Automation of email sending
- Usage in conjunction with
Prerequisite Building Blocks of Dispute Management – Email Notification to Customer
If you want to activate this scope item, you need to apply the following building blocks in the given sequence. For a complete overview of all scope items, see the Prerequisites Matrix. Before you start with the implementation, refer to the SAP Note and the attached Configuration Guide: Getting Started for the latest updates or enhancements to this package. You can find all links in the Content Library of this solution package.
- 48V: Configuration Guide
Where is Dispute Management – Email Notification to Customer(48B) being used?
This Scope item is used in the following way:
- As a support function of Robotic Process Automation integration within Finance Scope Item Group
No Process Flow details available for scope item Dispute Management – Email Notification to Customer(48B)-RPA-IPA10