Dispute Management – Email Notification to Customer

Dispute Management – Email Notification to Customer

The Dispute Management process in S/4HANA  requires a manual intervention to trigger the communication with the customer. The email capability is available in S/4HANA application.

The bot automates activating the email trigger as the initial step after opening the dispute case.

Key Process Steps Covered by Dispute Management – Email Notification to Customer

  • The Bot checks the dispute with Status new
  • The Bot triggers the mail and asks the customer for details

Benefits of Dispute Management – Email Notification to Customer

  • Automation of email sending
  • Usage in conjunction with

Prerequisite Building Blocks of Dispute Management – Email Notification to Customer

If you want to activate this scope item, you need to apply the following building blocks in the given sequence. For a complete overview of all scope items, see the Prerequisites Matrix. Before you start with the implementation, refer to the SAP Note and the attached Configuration Guide: Getting Started for the latest updates or enhancements to this package. You can find all links in the Content Library of this solution package.

  1. 48V: Configuration Guide

Where is Dispute Management – Email Notification to Customer(48B) being used?

This Scope item is used in the following way:

  • As a support function of Robotic Process Automation integration‎ within Finance Scope Item Group

No Process Flow details available for scope item Dispute Management – Email Notification to Customer(48B)-RPA-IPA10
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