Dispute Management – Manage Customer Email Response

Dispute Management – Manage Customer Email Response

Once a dispute case has been opened and a letter has been sent to the customer,  a bot can monitor the processor's inbox to collect the customer's reply. The document is then attached to the dispute case for the processor to review.

Key Process Steps Covered by Dispute Management – Manage Customer Email Response

• Monitor mailbox
• Collect dispute-relevant document
• Attach documents to the case in S/4HANA

Benefits of Dispute Management – Manage Customer Email Response

• Monitor the processor's mailbox
• Ensure any document related to the dispute is properly attached to the case for review
• Reduce manual labor of monitor, collect from email program and attach to the case in S/4HANA

Prerequisite Building Blocks of Dispute Management – Manage Customer Email Response

If you want to activate this scope item, you need to apply the following building blocks in the given sequence. For a complete overview of all scope items, see the Prerequisites Matrix. Before you start with the implementation, refer to the SAP Note and the attached Configuration Guide: Getting Started for the latest updates or enhancements to this package. You can find all links in the Content Library of this solution package.

1. 48V: Configuration Guide

Where is Dispute Management – Manage Customer Email Response(48E) being used?

This Scope item is used in the following way:

• As a support function of Robotic Process Automation integration‎ within Finance Scope Item Group