Accelerated Customer Returns (BKP)
This scope item covers three customer return scenarios: 1.) Return to seller: A...
Achieve customer service excellence with every service interaction Exceed the needs of digitally connected customers with omnichannel customer service excellence. SAP solutions empower field and call center agents to increase productivity and responsiveness to all inquiries. By connecting agents with the right expertise and tools at the right time, you can inspire brand loyalty with every service interaction.
The Service module of S/4HANA consists of the following components:
More general information about SAP Cloud ERP can be found in our Knowledge Center in the sections SAP S/4HANA, SAP Business ByDesign or SAP on Azure. Visit our Move to the Next Generation ERP page to get a solid understanding how to prepare your organization for the transition to SAP Cloud ERP.
Information about the future plans of SAP S/4HANA can be found on the
The Service module of S/4HANA consists of the following components:
- Service Master Data & Agreement Management
- Service Operations & Processes
More general information about SAP Cloud ERP can be found in our Knowledge Center in the sections SAP S/4HANA, SAP Business ByDesign or SAP on Azure. Visit our Move to the Next Generation ERP page to get a solid understanding how to prepare your organization for the transition to SAP Cloud ERP.
Information about the future plans of SAP S/4HANA can be found on the
Articles in S/4HANA Service Scope Items
Accelerated Third-Party Returns (1Z3)
This scope item supports the return scenario, where material is directly...
Customer Returns (BDD)
The process starts with a customer request for authorization to return materials...
Interaction Center Service Request Management (41W)
This scope item enables Interaction Center (IC) capabilities to help ensure...
Recurring Services (4X5)
This scope item covers the creation of maintenance plans in SAP S/4HANA, as well...
Return Order Processing for Non-Stock Material (3TE)
A non-stock material can be used in the return order. Non-stock materials are...
Return Order Processing for Sales Kits (5CX)
Companies often want to return individual products that are bundled into a sales...
Returnables Processing (BDW)
This scope item enables the shipping of standard pallets and their return. When...
Service Contract Management (426)
This scope item covers the management of service contracts in SAP S/4HANA...
Service Monitoring and Analytics (43B)
This scope item helps the customer service manager ensure on-time service...
Service Order Management (41Z)
Service orders record the details of a one-off service agreed upon by a service...