
Return Order Processing for Sales Kits (5CX)
Companies often want to return individual products that are bundled into a sales kit (for example selling a PC together with monitor, keyboard, mouse, license, and so on). In such cases, sales kits are commonly used to sell or return individual products independently from the bundled product.
The customer returns process in accelerated returns management supports BOMs. The process starts with customer returns order creation. The sales kit material is then received into the plant logistically. Subsequently, a credit memo or replacement material is provided to customer as compensation.
Once you've entered a bill of material in a customer returns order, the system runs pricing and logistics execution at the following levels:
- Header level: (ERLA) usually used when product is assembled
- Item level: (LUMF) usually used when product is not assembled
- Both Levels: (CPFH) pricing happens on header and logistics (goods movements) on item level
Key Process Steps Covered
- Create customer returns order
- Perform material inspection
- Send back to customer, move to free available stock or scrap
- Determine refund
- Create credit memo or replace material free of charge
- Display return overview
Benefits
- Increase process flexibility within returns order processing
- Enhance efficiency in the comprehensive returns process
Where is Return Order Processing for Sales Kits(5CX) being used?
This Scope item is used in the following way:
- As a core function of Order and Contract Management within Sales Scope Item Group
- As a core function of Service Operations & Processes within Service Scope Item Group