Return Order Processing for Sales Kits (5CX)

Return Order Processing for Sales Kits (5CX)

Companies often want to return individual products that are bundled into a sales kit (for example selling a PC together with monitor, keyboard, mouse, license, and so on). In such cases, sales kits are commonly used to sell or return individual products independently from the bundled product.

The customer returns process in accelerated returns management supports BOMs. The process starts with customer returns order creation. The sales kit material is then received into the plant logistically. Subsequently, a credit memo or replacement material is provided to customer as compensation.

Once you've entered a bill of material in a customer returns order, the system runs pricing and logistics execution at the following levels:

- Header level: (ERLA) usually used when product is assembled

- Item level: (LUMF) usually used when product is not assembled

- Both Levels: (CPFH) pricing happens on header and logistics (goods movements) on item level

Key Process Steps Covered

  • Create customer returns order
  • Perform material inspection
  • Send back to customer, move to free available stock or scrap
  • Determine refund
  • Create credit memo or replace material free of charge
  • Display return overview

Benefits

  • Increase process flexibility within returns order processing
  • Enhance efficiency in the comprehensive returns process

Where is Return Order Processing for Sales Kits(5CX) being used?

This Scope item is used in the following way:

  • As a core function of Order and Contract Management within Sales Scope Item Group
  • As a core function of Service Operations & Processes within Service Scope Item Group

Process flow of Return Order Processing for Sales Kits (5CX)

Find below the process flow of the scope item Return Order Processing for Sales Kits as it is defined for release s4h-2021.


Download Process Flow of Best Practice scenario Return Order Processing for Sales Kits (5CX) - S/4HANA OP
Ref: Service of SAP S4H-2021
Best Practices related to S/4HANA*1) Yearly Updates are released per September of each year
*2) The Quarterly updates are released per Februari, May, August and November
Details of future releases can be found in the SAP Roadmap section of each product. Go to SAP Roadmap Product Finder.
Knowledge Center Scheer Nederland | The Process Experts Visit also the SAP Cloud ERP knowledge center of Scheer Netherlands. The following topics are covered:
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