
Accelerated Third-Party Returns (1Z3)
This scope item supports the return scenario, where material is directly returned by the customer to the supplier.
The customer contacts the seller and informs the internal sales representative that they want to return goods. The sales representative decides that the materials must be returned directly to the supplier. This can be the case when materials are shipped to the customer via third-party delivery by the supplier.
The sales representative creates a returns order to initiate the return of materials directly to the supplier. Once the returns order is saved and released, a return purchase order is generated automatically. After the supplier receives the returned goods and the seller receives a credit memo from the supplier, the customer is compensated by the seller via credit memo or replacement material.
The progress of the return process can be monitored using the returns overview.
For return of third-party goods to supplier via seller, see the Accelerated Customer Returns (BKP) scope item.
Key Process Steps Covered
- Create return order
- Process supplier refund based on supplier credit memo
- Determine refund
- Create credit memo or replace material free of charge
Benefits
- Enable direct return of third goods from customer to supplier
Where is Accelerated Third-Party Returns(1Z3) being used?
This Scope item is used in the following way:
- As a core function of Order and Contract Management within Sales Scope Item Group
- As a core function of Service Operations & Processes within Service Scope Item Group