
Customer Returns (BDD)
The process starts with a customer request for authorization to return materials to the plant for credit, referred to as a Return Material Authorization (RMA). The request is approved, and a return sales order is created with reference to the original invoice for the goods. An RMA document is printed and forwarded to the customer to be attached to the incoming goods. The goods are shipped back, a return delivery is created with reference to the RMA, and the material is received into return stock.
The return stock location is set to be non-MRP relevant. The goods are inspected, resulting in a disposition to either return them to stock, or scrap. A credit memo is created from the billing run and posted to the customer’s account.
Key Process Steps Covered
- Create sales order
- Create return delivery
- Create billing document
Benefits
- System integrated processing of customers returns and complaints
Where is Customer Returns(BDD) being used?
This Scope item is used in the following way:
- As a core function of Order and Contract Management within Sales Scope Item Group
- As a core function of Service Operations & Processes within Service Scope Item Group