Customer Returns (BDD)

Customer Returns (BDD)

The process starts with a customer request for authorization to return materials to the plant for credit, referred to as a Return Material Authorization (RMA). The request is approved, and a return sales order is created with reference to the original invoice for the goods. An RMA document is printed and forwarded to the customer to be attached to the incoming goods. The goods are shipped back, a return delivery is created with reference to the RMA, and the material is received into return stock.

The return stock location is set to be non-MRP relevant. The goods are inspected, resulting in a disposition to either return them to stock, or scrap. A credit memo is created from the billing run and posted to the customer’s account.

Key Process Steps Covered

  • Create sales order
  • Create return delivery
  • Create billing document

Benefits

  • System integrated processing of customers returns and complaints

Where is Customer Returns(BDD) being used?

This Scope item is used in the following way:

  • As a core function of Order and Contract Management within Sales Scope Item Group
  • As a core function of Service Operations & Processes within Service Scope Item Group

Process flow of Customer Returns (BDD)

Find below the process flow of the scope item Customer Returns as it is defined for release s4h-2021.


Download Process Flow of Best Practice scenario Customer Returns (BDD) - S/4HANA OP
Ref: Service of SAP S4H-2021
Best Practices related to S/4HANA*1) Yearly Updates are released per September of each year
*2) The Quarterly updates are released per Februari, May, August and November
Details of future releases can be found in the SAP Roadmap section of each product. Go to SAP Roadmap Product Finder.
Knowledge Center Scheer Nederland | The Process Experts Visit also the SAP Cloud ERP knowledge center of Scheer Netherlands. The following topics are covered:
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