
Accelerated Customer Returns (BKP)
This scope item covers three customer return scenarios:
1.) Return to seller: A return order is created in reference to the original billing document or sales document. Once saved, a return delivery is automatically generated. The goods, once received, are inspected at the warehouse. The user can influence when the refunding documents are created: either directly, when releasing a return order, or after the inspection. Finally, the user can decide on the compensation type for the customer: either shipping a replacement or paying a credit memo.
2.) Return to seller with inspection at customer site: The user decides to perform the inspection at the customer site before initiating a physical return.
3.) Return to supplier via seller: After lean inspection at seller, it is requested to send goods back to supplier. The supplier decides on the refund towards the vendor, while the vendor decides on the compensation type towards the customer.
The progress of the return process can be monitored using returns overview.
Key Process Steps Covered
Return to seller:
- Create return order
- Perform material inspection
- Send back to customer, book to free available stock or scrap
- Determine refund
- Create credit memo or replace material free of charge
- Display return overview
Return to seller with inspection at customer site:
- Create return order
- Change return order after inspection at customer site
- Reject return, specify compensation or initiate physical return
- Create credit memo or replace material free of charge
Return to supplier via seller:
- Create return order
- Perform lean material inspection
- Generate return purchase order: Request return to supplier
- Ship to supplier
- Seller to receive refund by supplier
- Seller to refund customer with credit memo
- Seller to ship free of charge material replacement
Benefits
- Generate follow-up documents automatically
- Perform refund in one step
- Include goods inspection
- Reduce transportation costs and save time while performing inspection at customer site
- Return goods to supplier via seller
- Provide end-to-end support and monitoring of the return process
Where is Accelerated Customer Returns(BKP) being used?
This Scope item is used in the following way:
- As a core function of Order and Contract Management within Sales Scope Item Group
- As a core function of Service Operations & Processes within Service Scope Item Group