This scope item helps the customer service manager ensure on-time service delivery by monitoring incomplete or overdue service orders. This scope item also helps to compare the average repair time per product.
The customer service manager must also know the number of service contracts with upcoming expiration dates as well as those that already expired. The customer service manager can compare and view the service contracts from various dimensions, such as total contract value and profit margin. The customer service manager can also trigger actions to renew them.
This scope item helps to display and monitor a variety of issues in service contracts and service orders. It supports a detailed analysis of the issues by displaying the results by issue, service transaction, country, region, and sales organization. You can use various chart types, mini charts, and filters for analysis, monitoring, discovering additional information, and focusing on certain data, such as service transactions.
This Scope item is used in the following way: