Service Order Management (41Z)

Service orders record the details of a one-off service agreed upon by a service provider and a service recipient.

You can do the following:

- Create a service order as a follow-up transaction of another transaction (for example, a service request)

- Create follow-up transactions from a service order (for example, a service confirmation)

- Create a service order as a follow-up transaction of a service order template

This scope item covers the creation of service orders in which diverse services and service parts can be planned. Service technicians execute the services and optionally use related service parts. After the service order is confirmed and completed, an invoice is created.

Key Process Steps Covered

Create Service Quotation
Create Service Order
Create Service Confirmation
Create Billing Document Request
Create Billing Document

Benefits

An end-to-end process for Service management, from quote to order to billing
Create Service orders from Service Quotations
Flexibly combine service tasks and materials in one Service Order
Conduct automatic contract determination if Service Contracts are enabled
Full integration in S/4HANA Procurement and Billing

Where is Service Order Management(41Z) being used?

This Scope item is used in the following way:

As a core function of Service Operations & Processes within Service Scope Item Group

Process flow of Service Order Management (41Z)

Find below the process flow of the scope item Service Order Management as it is defined for release s4h-2021.

Download Process Flow of Best Practice scenario Service Order Management (41Z) - S/4HANA OP

Ref: Service of SAP S4H-2021

Best Practices related to S/4HANA

Best Practices of SAP S/4HANA On Premise *1
Best Practices of SAP S/4HANA Cloud *2
Best Practices of SAP Analytics Cloud *2
Best Practices of Robotics Process Automation(RPA) with SAP Leonardo *2

*1) Yearly Updates are released per September of each year
*2) The Quarterly updates are released per Februari, May, August and November
Details of future releases can be found in the SAP Roadmap section of each product. Go to SAP Roadmap Product Finder.

Knowledge Center Scheer Nederland | The Process Experts Visit also the SAP Cloud ERP knowledge center of Scheer Netherlands. The following topics are covered:

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